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FAQ

Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

If an international order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by TNT ACCESORITY LUXURY SL. If the item is received damaged, please contact TNT ACCESORITY LUXURY SL within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.

We understand that investing in a luxury timepiece online can be an intimidating purchase. Here at TNT ACCESORITY LUXURY SL, our goal is to make that a more seamless and pleasant process by taking away all the stress and uncertainty from our clients. We are a 20-plus person company based in Spain. We have a team of Swiss-certified watchmakers and technicians as well as professional refinishers and evaluators. We pride ourselves on trust and transparency and putting the perfect watch on our customer’s wrist.

If you have any questions or concerns our client services team is available via chat, phone, or email to answer any questions or concerns you may have to put your fears at ease.

We purchase the majority of our watches from a very select, highly-vetted wholesale partners or from individuals, either directly through our website or as a part of our retail trade-in partnerships at some of top retailers across the world.

A watch typically ships to you within 5 to 10 business days after order is processed and approved.

When you receive our final offer via email you will be able to select the payment method.

Yes, we do. We prescribes to “No questions asked” full refund return policy on all of our products.
If you are unsatisfied with your item, you may return it within 14 days of receipt for a full refund, excluding the shipping fees. For more information visit About Us.

You can cancel your order any time prior to its shipment by reaching us on [email protected] or by calling us.

The shipping fees vary with your location and order amount.

You will receive an email as soon as your item ships. The email will enclose a tracking number and the name of the courier, which you can use to track your order.

In this case, you can contact us and we will do our best to get the item you desire. As soon as it will be available, we will notify you.

No. We do not offer this option.

You can pay by credit card* (Visa/MasterCard) or Bank Transfer.
* Credit card charges: You’ll pay a fee of 1% which we’ll add at the payment stage.

TNT ACCESORITY LUXURY SL employs authenticity experts who perform thorough inspections of each and every item, making sure of their authenticity. Learn more about our authenticity guarantee in about-us section.

Every item sold by TNT ACCESORITY LUXURY SL comes with an authenticity card or certificate provided by the manufacturer.

Yes. We do sell used or refurbished timepieces. They’re condition is stated as Certified Pre-Owned.

Yes, even DOX is an online store, we do have physical store. However, we must establish an appointment first.

Yes. However, not all of our items are stored at our office in Madrid. You must first place an order for the item you would like to purchase and establish an appointment.

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